Changing systems usually means changing business processes and, more importantly, changing how people think. It is this last aspect that can introduce an issue when deploying an ERP solution. If the team looks at a solution with the perspective of their existing solution, it can lead to a desire to bend the new solution to operate like the existing system. At best, this can lead to missed opportunities to adopt better processes and take advantage of new capabilities. At worst, it can lead to unnecessary modifications, poorly performing systems, and additional costs.
ERPA encourages a “requirements centric” approach to deployment. Customers should focus on the business requirement and demand solutions that meet all aspects of the requirement but be accepting of the solution delivered in the manner that is optimal for the software being deployed. A focus on the “what” and an acceptance of the “how” is a direct path to an optimized system that delivers solid business solutions.