One possible solution is to look beyond the talent pool of already trained PeopleSoft experts. Training other employees in PeopleSoft will help to reduce the constraints of a shrinking workforce. Of course, training is a time-consuming task. The PeopleSoft Online Library can be a big help, but there’s still a learning curve there, especially for younger employees who have been brought up on different ERP systems.
That leaves a noticeable stop-gap between what you have and what you need, and unlike a ship, your city government can’t just shut down its engines and drift a while until a new crew comes aboard.
Rather than forcing your experienced PeopleSoft employees to work longer hours or become the impromptu office guru who now splits their time answering everyone else’s questions and trying to squeeze in their own work, consider outside assistance in the form of a PeopleSoft-proficient problem-solving firm that can share the reins while your staff adjusts to transitions. This form of assistance combines the best of both worlds – professionals who know PeopleSoft inside and out and can come on board immediately to keep things running shipshape, and at the same time act as the sounding board to your staff to answer questions not only on how processes work, but how they can be improved.