The websites of any company that provides cloud services are going to be very pretty, very welcoming, and full of promises that are designed to get you feeling comfortable and ready to spend. But how good are they really? Your firm should ask for extensive details about the nature of the data center where your information will be stored before even considering a partnership:
- Where is it located?
- Hint: your data should be housed across more than one location to prevent losses if one center should go down.
- Who runs the physical site?
- What sort of security does it have?
- Are countermeasures in place to reduce its carbon footprint?
- What manmade and/or natural disaster risks does it face?
- Ex: Is it located only in California and therefore more liable to suffer from downtime due to earthquakes?
- What is its uptime?
- What are its contingencies in a power loss or a natural disaster?
These kinds of questions should be readily answered by the data center sales team, if not already on their website. Putting your ERP infrastructure into a cloud environment brings risks to it that must be mitigated in order to feel confident and comfortable about the decisions.