4 Common Workday Launch Challenges and How to Solve Them

Published On: July 20th, 20222.3 min read

Integrating any new software system can be a complex process. Once you go live, there will be some learning on the fly and moving staff from an old, familiar solution to a new user experience and process.

Make Workday Launch function smoother

There are measures you can take to reduce the turnaround time it takes your staff to go from zero to hero when it comes to getting your tenants’ functionality humming along. These are four areas where you can address potential problems even before implementation:

1. Make Big Decisions at the Start of the Journey

Likely you had a set of goals you were measuring possible Service as a Solution (Saas) software against, but as you prepared for implementation more may have arisen as you learned about functionality. You will save yourself – and your team – a lot of if you decide which features must be configured before go live and which you will tackle after.

2. Onboard Customer Support

When it comes to a rip and replace, there are two sets of customers: you as a customer of Workday and your implementation partner, and then your internal users and stakeholders as customers of you and your team. Your implementation partner will provide the details on the customer service you can expect while preparing for , but you will want to identify who on your team will handle change management and ongoing support with your organizational customers.

3. Testing, Testing, 1, 2, 3

Your deployment partner may handle testing as part of your implementation, but you should identify and flag any integrations or functionality that are business critical so that they can get the extra attention to ensure nothing breaks or doesn’t perform as expected after go live.

4. The Dangers of DIY

“Do more with less.” This edict is common these days, leading to teams with limited bandwidth. You will need to consider whether your team is capable of handling all your Workday maintenance internally – and don’t forget to take things like turnover into account. If you’re not sure if this is the right choice for your organization, you can dip your toe into post-production support; for example, ERPA offers limited term, function-specific support like our Payroll Bridge Support as well as long-term, inclusive AMS support. You can begin with a limited scope and see how that fits your needs.

Contact ERPA for your Workday Launch Challenges

Whether you’re not yet live on Workday, or you’ve been live on Workday for years, it’s never too late to tackle the above challenges. If you’re stuck with one or more, the ERPA Workday solutions team has the experience to help; fill out the form below to speak with someone.

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