ERPA - Providing support services for Workday, Amazon Web Services (AWS) and PeopleSoft

How ERPA’s Workday Solutions Optimized P.F. Chang’s Operations

P.F. Chang's Logo
Workday
Restaurant Industry
Key Results
Shifted from reactive ticketing to a proactive strategic support model

ERPA’s Workday Solutions helped P.F. Chang’s address a range of challenges following their Workday implementation.

The Challenge

P.F. Chang’s faced challenges when implementing Workday amidst the pandemic, which delayed their timeline and forced the project to be completed remotely. They struggled with balancing internal resources while needing expert guidance on managing sensitive areas like payroll and security.

“We felt like we were hitting the lottery when we worked with ERPA because they provided the same people who knew our system inside and out.”
Donna Matteucci - Senior Director, Corporate Systems

The Solution

ERPA provided comprehensive support across multiple key areas, offering tailored solutions that empowered P.F. Chang’s to optimize their operations and move from reactive problem-solving to a proactive, strategic approach.

The Results

ERPA’s approach enabled P.F. Chang’s to optimize Workday after go-live, manage complex areas like payroll and workforce scheduling, and transition from a reactive support model to a proactive, strategic approach.

See the Transformation in Action

Watch these short video highlights to hear directly from our client about their experience.

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