ERPA was able to partner with them to provide resolutions, change management, and the resulting Workday optimizations and user adoption.
There may still be unforeseen issues that arise during the Go Live phase even with thorough planning. Additionally, this large healthcare organization was going live on ERPA’s full-suite of Workday optimization products with a big bang approach.
A new system can be overwhelming for users, particularly if they are accustomed to a different system or way of working. Past projects had shown low user adoption with different procedures across all regions, so successful training was needed across 18 facilities to a large population of various levels of 38,000+ employees. This healthcare organization needed to optimize system usage, ensure compliance system-wide, and ultimately increase user adoption.
These challenges meant a seasoned and experienced third-party Workday optimization partner was necessary to strategize and execute on the best way to reach their goals.
ERPA became a trusted technology advisor to this multi-facility large healthcare organization providing extensive Workday Application Managed Services (AMS) support and training across the entire Workday Human Capital Management (HCM) and Workday Financial Management platforms post launch.
This included a comprehensive change management strategy, extensive application optimization, flexible strategic roadmapping, and widespread training. ERPA still provides day-to-day support to realize continual process improvement.
ERPA’s dedicated resources provided personal ongoing technology support. This included optimizations to HCM, payroll, absence, financial management, talent, recruiting, compensation, supply chain, grants, reporting, learning, and other Workday applications—some that are either already implemented by the Workday team with others intended for future deployment.
Comprehensive process training coupled with this system-wide change management optimization improved daily management within the Workday ecosystem. ERPA continues to provide strategic operational solutions throughout the 18 separate hospital locations onboarded onto the Workday platform.
