A State College in Florida
About the Customer:
Customer is a comprehensive public college, providing access to a range of flexible programs, from community enrichment to the baccalaureate degree, emphasizing student success, embracing excellence and diversity, as well as fostering innovation to enhance teaching and learning.The University is recognized as Top 10 Best Online Bachelor’s Programs in the nation in rankings by U. S. News & World Report.
Customer Environment Definition (CED):
A systematic process and tool for receiving, distributing, tracking, reporting, and closing problem and Service requests.Our Managed Services support includes Service Desk, Production Support, as well as Maintenance and Development Support, including the following: